Privacy Policy.

1. IntroductionSalterra OC Detox & Treatment, operated by Salterra Recovery, LLC (“Salterra,” “we,” “us,” or “our”), respects your privacy and is committed to protecting personal and confidential information.This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website, contact our admissions team, submit an online form, communicate with us by telephone, email, or text message, or otherwise interact with Salterra.This website Privacy Policy is separate from any formal Notice of Privacy Practices provided to clients regarding protected health information and substance use disorder treatment records.

2. Information We May Collect

Depending on how you interact with us, we may collect:

Personal Information
Your name, telephone number, email address, and other contact information you voluntarily provide.

Admissions and Health-Related Information
Information you voluntarily provide regarding substance use, medications, treatment history, insurance coverage, medical or behavioral health concerns, or other information relevant to an admissions inquiry or treatment assessment.

Health-related information is treated confidentially and, when applicable, is handled in accordance with federal and California privacy and confidentiality requirements, including HIPAA and 42 CFR Part 2.

Insurance Information
Information necessary to assist with insurance verification or benefits inquiries when requested by you.

Communications
Information contained in telephone calls, emails, text messages, online inquiries, or other communications with Salterra.

Automatically Collected Website Information
Our website and service providers may automatically collect information such as IP address, browser type, device information, pages visited, referring pages, approximate geographic information, and website activity through cookies, analytics technologies, and similar tools.

3. How We Use Information

We may use information to:

• Respond to questions and admissions inquiries.

• Communicate with prospective clients, clients, family members, or authorized representatives.

• Conduct or coordinate screening and admissions activities.

• Assist with insurance verification when requested.

• Coordinate treatment or services when appropriate.

• Provide requested telephone, email, or text communications.

• Operate, maintain, secure, and improve our website and services.

• Understand website usage and improve the user experience.

• Maintain appropriate business, clinical, administrative, and regulatory records.

• Protect the safety, rights, and security of clients, staff, and others.

• Comply with applicable legal and regulatory requirements.

Salterra does not sell or rent personal information for third-party marketing purposes.

4. HIPAA & Health Information Privacy

Salterra OC Detox & Treatment is committed to protecting the privacy and confidentiality of health information.

When information constitutes Protected Health Information (“PHI”) and is subject to the Health Insurance Portability and Accountability Act (“HIPAA”), Salterra handles that information in accordance with applicable HIPAA and HITECH requirements.

We maintain administrative, technical, and physical safeguards designed to protect confidential information from unauthorized access, use, alteration, or disclosure. Access to protected information is limited to authorized individuals as necessary to perform their responsibilities.

Information may be used or disclosed as permitted or required by applicable law, including for treatment, payment, health care operations, or pursuant to an appropriate authorization when required.

This website Privacy Policy does not replace Salterra’s formal Notice of Privacy Practices. Individuals receiving services will be provided applicable privacy notices and information regarding their rights as required by law.

5. Confidentiality of Substance Use Disorder Records — 42 CFR Part 2

Certain substance use disorder patient records receive additional federal confidentiality protections under 42 CFR Part 2.

When 42 CFR Part 2 applies, Salterra maintains substance use disorder treatment information in accordance with applicable federal confidentiality requirements. These requirements generally restrict the use and disclosure of information identifying an individual as having or having had a substance use disorder except as authorized by the individual or otherwise permitted or required by law.

Part 2 records also receive special protections regarding their use in civil, criminal, administrative, or legislative proceedings against a patient.

Salterra maintains policies and procedures designed to protect the confidentiality of substance use disorder records and to provide individuals with the privacy rights required under applicable federal law.

Individuals receiving services will receive the applicable HIPAA Notice of Privacy Practices and/or 42 CFR Part 2 Patient Notice as required.

6. SMS Text Messaging & Consent

If you provide your mobile telephone number and consent to receive text messages from Salterra OC Detox & Treatment, we may send messages regarding:

• Admissions inquiries

• Requested follow-up communications

• Appointment or assessment coordination

• Insurance-verification communications

• Treatment or program-related communications

• Other communications you specifically request

Message frequency may vary. Message and data rates may apply.

Consent to receive text messages is not a condition of treatment, admission, purchase, or receipt of services.

You may opt out of text messaging at any time by replying STOP. For assistance, reply HELP or contact us at info@salterraocdetox.com.

Mobile phone numbers, text-message opt-in information, and text-message consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Service providers may process information on Salterra’s behalf when necessary to deliver requested communications or operate our communications systems, subject to applicable privacy, confidentiality, and contractual requirements.

7. Information Sharing & Service Providers

Salterra does not sell or rent personal information.

We may share limited information with service providers that perform services on our behalf, such as website hosting, communications, technology support, analytics, insurance verification, billing, or other operational services.

Service providers receive only the information reasonably necessary to perform the applicable service and are expected to handle information in accordance with applicable contractual, privacy, and confidentiality requirements.

Health information and substance use disorder treatment records are subject to additional restrictions under HIPAA, 42 CFR Part 2, and other applicable laws.

We may also disclose information when required or permitted by law, regulation, legal process, or valid governmental request.

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, improve performance, and measure website traffic.

These technologies may collect information such as:

• IP address

• Browser and device type

• Pages visited

• Time spent on the website

• Referring website

• General website interaction information

We may use Squarespace analytics, Google Analytics, or similar services.

You may manage available cookie preferences through the Cookie Preferences feature on our website and through your browser settings.

Disabling certain cookies may affect some website functionality.

9. Data Security

Salterra uses reasonable administrative, technical, and physical safeguards designed to protect personal and confidential information from unauthorized access, loss, misuse, alteration, or disclosure.

Access to confidential information is restricted based on legitimate business, clinical, administrative, or regulatory responsibilities.

No website, email system, mobile communication, or electronic transmission method can be guaranteed to be completely secure. For this reason, please use appropriate caution when transmitting sensitive information electronically.

If Salterra provides a designated secure method for submitting sensitive health or admissions information, we encourage you to use that method rather than ordinary email or general website forms.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable clinical, administrative, contractual, legal, regulatory, insurance, billing, or record-retention requirements.

Retention periods may differ depending on the type of information involved and the laws governing that information.

11. Your Privacy Rights

Depending on the information involved and applicable law, you may have rights to:

• Request access to certain personal or health information.

• Request correction of inaccurate information.

• Request confidential communications.

• Request restrictions on certain uses or disclosures when applicable.

• Request information regarding certain disclosures.

• Request deletion of certain personal information when legally permissible.

• Withdraw an authorization or consent when permitted by law.

• Opt out of nonessential communications.

• Obtain a copy of applicable privacy notices.

• File a privacy complaint without retaliation.

Additional rights relating to protected health information and substance use disorder records are described in Salterra’s applicable Notice of Privacy Practices and/or 42 CFR Part 2 Patient Notice.

To make a privacy request, contact us using the information listed below.

12. Third-Party Websites & Services

Our website may contain links to websites, social media platforms, educational resources, insurance resources, or other services operated by third parties.

Salterra does not control and is not responsible for the privacy practices, content, or security of independent third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

13. Children’s Privacy

Salterra’s treatment services are intended for adults.

We do not knowingly use this website to solicit personal information directly from children under 18.

If you believe that a minor has submitted personal information through our website without appropriate authorization, please contact us so that we can review the circumstances and take appropriate action.

14. Emergency Communications

This website, its contact forms, email, and text messaging services are not emergency-response services and should not be used to request emergency medical or psychiatric assistance.

If you or another person is in immediate danger, call 911 or seek emergency medical assistance.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable legal and regulatory requirements.

When material changes are made, the revised policy will be posted on this website and the “Last Updated” date will be changed accordingly.

16. Contact Us

If you have questions about this Privacy Policy, the handling of your information, or your privacy rights, please contact:

Salterra OC Detox & Treatment
Operated by Salterra Recovery, LLC
Dana Point, California

Phone: 949-669-5121
Email: info@salterraocdetox.com